RailWire Broadband: RailTel’s Express Network

RailWire - Broadband Information

RailWire is a commercial broadband service launched by RailTel that works on a Public-Private Local Entrepreneur (PPLE) Model. To make its service fast and inexpensive, RailWire makes uses collaborative environments provided by RailTel,Managed Service Provider (MSP), Aggregation Network Provider (AGNP), and Access Network Provider (ANP).

What is RailWire Broadband?

RailWire was established by RailTel to fulfill the major objective of improving the present railway condition, and controlling the communication system. It presently has 3.25 lakh home customers and curates a wide coverage of 5200 local network infrastructure partners.

Starting from 10 Mbps at less than ₹500 for unlimited data plans, RailWire Broadband has a variety of services for its customers.

Who is the owner of RailWire Broadband?

RailWire is a RailTel-provided broadband service that offers internet connectivity even to the remotest part.

What are the power factors of Railwire Broadband?

RailWire has an ecosystem of more than 4,000 entrepreneurs and its subscriber base has also skyrocketed in recent years. It was possible due to the power factors of RailWire Broadband that made RailTel the most trusted company in terms of broadband business:

• It provides one of the fastest and cheapest internet facilities to the common man as compared to other telecom companies

• It utilizes the most advanced optical fiber router for its ONT and ONU installations

• RailWire offers multiple plans starting from 2 Mbps to 200 Mbps along with top-ups, unlimited internet, and FUP plans. 

What are the benefits of getting Railwire Broadband?

Benefits of getting a RailWire broadband service instead of other multi broadband service providers are as follows:

• Fast Internet: As it is based on optical fiber, RailWire offers high-speed internet facilities to users
• Affordability: There are no hidden charges and the costs are quite reasonable as compared to the pricing options of other broadband service providers.
• Customer care: Customer care is available 24 hours a day, seven days a week by email and phone. They also help to deal with billing problems.
• Online payment: Net banking, money wallets, debit cards, and credit cards are all accepted ways of payment. Furthermore, customers may effortlessly make payments using the app.
• Multiple Plans: There are numerous plans to select from, including FUP plans, Unlimited Home Plans, SME Plans, and BOD Plans.
• Access to knowledge: Customers can also contact the Knowledge Base if they have any questions about the services.

What is the average download and upload speed of Railwire Broadband?

While Railwire offers various broadband plans that provide data speed (and FUP limit) depending upon the needs of customers, the average download and upload speeds are around 15-25 Mbps. However, connections for 10 Mbps and less are also available.

What are the Railwire Broadband plans?

RailWire offers various broadband plans for its users. Competing with telecom giants like Airtel, BSNL, and JioFiber, RailWire provides broadband service across 70% of rural areas. It also extends its service to cities like Karnataka, Punjab, Kerala, Telangana, etc.

Broadband plans provided by RailWire include the following:

Railwire Broadband plans in Delhi

Railwire Broadband plans in Bangalore

Railwire Broadband plans in Hyderabad

Railwire Broadband plans in Chennai

Railwire Broadband plans in Mumbai

What are the terms and conditions of Railwire Broadband plans?

The terms and conditions that the customer should abide by while availing RailWire Broadband plans include:

• The minimum data/internet speeds are the guaranteed access speeds up to the gateway

• All time references are and should be made in ‘hh:mm:hours’ format. 

• Discount charges are applicable before service tax and charges for static IP addresses are extra. Also, the credits/or any discounts are credited to the subscriber's account only at the time of renewal. 

• All services abide by statutory regulations (tax and statutory regulations are susceptible to change without notice).

• Discounts are forfeited in case of disconnection and they are only applicable on usage-based billing packages. 

What are the OTT benefits with Railwire Broadband plans?

RailWire offers no OTT benefits for its users. However, it provides one of the fastest 200 Mbps plans along with both unlimited and FUP limit data plans suitable for people belonging to all spheres of work.

How to get a new Railwire Broadband connection?

For getting a new RailWire Broadband connection, the customer has to apply online. There is also an app (RailWire Subscriber) that allows the user to see their data usage, plan selection, invoices and pay for recharge (It works only if the user is registered online and received an account).

How to get a Railwire Broadband connection online?

To get a Railwire broadband connection online, follow the given steps:

1. Visit the site:  Rail internet connection  
2. Fill in the application form with accurate details. 
3. Wait till the team contacts you for more information. 

How to find out if Railwire Broadband is available in your area?

To know if RailWire is available in your area, go through the list of cities present under the heading of ‘Enter your Circle.’ Also, contact the customer care service for more information regarding the same.

What are the installation charges for Railwire Broadband?

Railwire Broadband offers broadband services to the remotest parts; it efficiently sets up connections (usually in the customer’s house). Therefore, the pricing varies depending upon the location and the unit that must be installed.

Also, the type of unit depends upon the available space. The RailWire routers are divided into two categories, ONU and ONT. If a router is installed at home, ONU will be used, otherwise ONT.

• Price of Device: The device costs around ₹4000-4500. Plus, the pricing of ONT and ONU differs based on requirement
• Additional Charges: An extra security charge of ₹1000 is levied which is refundable upon cancellation of RailWire broadband services. 

Is it possible to shift Railwire Broadband service to another location?

Through the RailWire Subscriber app, the customer may raise a ticket requesting for location change. Or, the user may contact customer care regarding the same. If the relocation area comes under the coverage of RailWire broadband, it would be possible to shift.

Although RailWire follows a one-time installation costing ₹3000 (max), it still depends upon the customer premise and ANP’s feasibility.

Railwire Broadband - Bill Payment

RailWire Broadband offers plenty of online payment options for customers. The users can pay through the RailWire Subscriber app.

1. Visit the Google PlayStore
2. Find RailWire Subscriber
3. Download it
4. Login with your registered mobile number. 

How to pay the Railwire Broadband bill online?

You may either sign in to your account online or on the app. For signing in online:

1. Go to [state code].railwire.co.in
2. Enter account details and sign in. 

To pay for bills, follow the given steps (for both online and app users after logging in):

1. Go to the home screen
2. Find the ‘Recharge’ tab and click on it
3. Choose renew account and select a recharge plan
4. Pay the fee by clicking on ‘Recharge’

The user may pay through credit or debit card, NetBanking, or wallets (like Paytm).

How to check the internet usage of Railwire Broadband?

Users may check the data usage details on the RailWire subscriber app:

Go to home screen
Find the tab ‘Data Usage’ and click on it

1. Go to home screen 
2. Find the tab ‘Data Usage’ and click on it

Railwire Broadband Customer Service

RailWire promises 24x7 customer support for its users. The panels for receiving queries are open from the Customer Support Line, Customer Support Email Accounts, Head Office, and Regional Office Addresses.

Railwire Broadband Customer Care number

Railwire Broadband Customer Support Email ID

The customer support email IDs include the following:

FAQ

Which router is best for Railwire Broadband?

RailTel utilizes Wifi Geopon, an optical fiber router, for providing its RailWire Broadband services. Even though the advancement made in the router has raised the costs, it has also magnified its efficiency for the users.

What is the recommended fiber device by Railwire Broadband?

RailWire Broadband provides the option of two fiber devices: ONT and ONU. ONU is installed in households, otherwise, ONT is installed. The most recommended one is ONU as RailWire seeks to extend its services to almost all customer domains.

Does Railwire Broadband provide unlimited internet?

Yes, RailWire Broadband provides several plans and one of them is unlimited internet. To look for more details and know the cities it covers visit Railwire´s website.

Is Railwire Broadband better than Jio Fiber?

RailWire Broadband offers one of the fastest 200 Mbps as well as the cheapest plans when compared with telecom giants like Jio Fiber. Along with one of the best routers (advanced Wifi Geopon), it definitely proves better than Jio Fiber both in terms of cost and efficiency.