MTNL BROADBAND: Benefits, Plans, Availability, Billing, and Customer service

Mahanagar Telephone Nigam Limited, or MTNL as it is more commonly known, is a telephone provider established in April 1986 by the Government of India. The company was set up to help strengthen telecommunication across India and provide better services and more affordable prices. It is headquartered in New Delhi and is owned and operated by the Department of Telecommunications under the Ministry of Communications. Overseen by Mahesh Kumar (Managing Director) and Sunil Bharti Mittal (Chairman), MTNL has two office locations in Mumbai and Delhi, respectively. In addition to operating within India, they oversee operations and provide telecommunication services in Mauritius and Nepal.
Last update: November 2022

MTNL offers high-speed internet services for home and office use. Their ultra-fast connection is the most affordable & fastest available in the market today. This blog provides relevant information about MTNL Broadband, including connection availability, billing, customer care, support, plans, and benefits.

MTNL Broadband: Information, Plans & Benefits

Through the MTNL website, customers can easily take services for home or business needs. There are plenty of different services to choose from, including broadband plans and prepaid vouchers, among many others, starting at just ₹ 699.

What is MTNL Broadband

MTNL is a service provider that provides internet access to consumers. This allows you to upload and download large files with ease. MTNL offers unlimited data at high speeds and free voice calls.

MTNL Broadband plans

MTNL provides access to the internet for people living in India at a competitive price. It aims to focus on connectivity in Mumbai and New Delhi through wired and wireless solutions. The service provider is offering new plans to the market, including unlimited calling, good speed, and data usage from ₹ 600 to ₹ 7999.

How to get MTNL Broadband

The MTNL customer service page gives three steps to get a new MTNL broadband connection. The following are the steps:

  1. Online request for connection
  2. Call 1500 (Existing Landline Customer only)
  3. Visit nearest Common Services Centers



Getting a MTNL Broadband connection via website

You can set up a new MTNL connection on their website by following steps:

  1. Go to the official website of MTNL.
  2. Select your city and click on “Broadband”.
  3. Fill out the personal info form and submit it.
  4. The service executive will soon contact you for address and installation.



Getting a MTNL Broadband connection via the MTNL app

Get the MTNL app installed on your phone, and then go through the following steps:

  1. Download and open “My MTNL Delhi/Mumbai”.
  2. Click on “Request New Service”.
  3. Select “New Broadband Booking”.
  4. Enter your contact number and e-mail ID.
  5. Submit your response.



How to recharge MTNL Broadband

The easiest way to recharge your MTNL is by using pay apps such as Paytm, PhonePe, and GPay. The following are the steps for recharging your MTNL Broadband:

  1. Open your payment app.
  2. Click on ‘Broadband’ recharges.
  3. Select your operator as “MTNL Delhi/Mumbai”.
  4. Enter your number without STD and “Account number”.
  5. Proceed to pay securely with credit card/debit card/net banking.



What are the key benefits of the MTNL Broadband Postpaid Offer?

  • Multiple affordable plans.
  • Get 3 types of family plans: Gold, Silver, and Platinum.
  • Unlimited Local & STD calls in Unlimited Plan 299 and Unlimited Plan 399.



How do I check MTNL Broadband availability in my area?

To check whether your MTNL service is available in your area, follow these steps:

  • Go to the official website of MTNL (http://mtnl.in).
  • Select your city and click on “Broadband”.
  • Click on “How to Book/ Broadband Service Request”.
  • Click on “Visit To Your nearest CSC”.
  • Select your area and click “Search”.
  • The address of the nearest Customer Service Center will be displayed.


How do I contact MTNL Broadband customer care?

You can contact MTNL customer care for any queries.

For Delhi, you can call on 1504/22221504 or send an e-mail to feedback.delhi@bol.net.in
1504@bol.net.in.

For Mumbai, you can call on 1600118844,24331408,24331409 or send an e-mail to helpdesk.mumbai@mtnl.net.in.

What are MTNL Broadband plans?

MTNL provides various types of broadband plans to their customers with unlimited data along with several calling services within the packages that are provided. The plans offered by MTNL are listed below.

What are the different types of broadband plans offered by MTNL?

Here are the different plans offered by MTNL.


Different plans offered by MTNL
Plan Name Speed Free Calls per month Monthly FUP Monthly service charges
Freedom ULD-699 512 Kbps 100 400 GB ₹ 699
"Freedom
ULD-849" 512 Kbps 100 600 GB ₹ 849
"Freedom
ULD-999" 512 Kbps 150 650 GB ₹ 999
"Freedom
ULD-1099" 512 Kbps Unlimited (Local+STD) calls 700 GB ₹ 1099
"Freedom
ULD-1299" 512 Kbps Unlimited (Local+STD) calls 1000 GB ₹ 1299
"Freedom
ULD-1449" 768 Kbps Unlimited (Local+STD) calls 1200 GB ₹ 1449
"Freedom
ULD-1999" 768 Kbps Unlimited (Local+STD) calls 1500 GB ₹ 1999
"Freedom ULD
2299-Combo" 1 Mbps Unlimited (Local+STD) calls 1800 GB ₹ 2299
TriB UL data-3499 combo 1 Mbps Unlimited (Local+STD) calls Unlimited ₹ 3499


Which is the best MTNL Broadband plan?

Most MTNL users found “TriB UL data-3499” as the best postpaid plan.


Best postpaid plan
Plan Name Speed Free Calls per month Monthly FUP Monthly service charges
Freedom ULD-699 1 Mbps 100 400 GB ₹ 3499


Which is the cheapest MTNL Broadband plan?

The cheapest MTNL Broadband plan is ₹699, which includes 400GB of data and 100 free calls.


Cheapest MTNL Broadband plan
Plan Name Speed Free Calls per month Monthly FUP Monthly service charges
TriB UL data-3499 combo 512 Kbps Unlimited (Local+STD) calls Unlimited ₹ 699


What are the MTNL Broadband unlimited plans?


Here are the MTNL Broadband unlimited plans:


MTNL Broadband unlimited plans
Plan Name Speed Free Calls per month Monthly FUP Monthly service charges
ULD-699 Freedom 512 Kbps 100 400 GB ₹ 699
ULD-849 Freedom 512 Kbps 100 600 GB ₹ 849
ULD-999 Freedom 512 Kbps 150 650 GB ₹ 999
ULD-1099 Freedom 512 Kbps Unlimited (Local+STD) calls 700 GB ₹ 1099
ULD-1299 Freedom 512 Kbps Unlimited (Local+STD) calls 1000 GB ₹ 1299
ULD-1449 Freedom 768 Kbps Unlimited (Local+STD) calls 1200 GB ₹ 1449
ULD-1999 Freedom 768 Kbps Unlimited (Local+STD) calls 1500 GB ₹ 1999
2299-Combo Freedom ULD 1 Mbps Unlimited (Local+STD) calls 1800 GB ₹ 2299
TriB UL data-3499 combo 1 Mbps Unlimited (Local+STD) calls Unlimited ₹ 3499


How fast is MTNL Broadband?

MTNL offers six broadband speeds for most of its popular plans. The ₹ 600 monthly rental plan comes in six options offering varying download speeds ranging from 6 Mbps to 100 Mbps and accommodating anywhere between 80 GB to 700 GB of data usage per month.

MTNL Landline broadband plans

MTNL provides landline broadband plans for their customers. The following are the details:


MTNL landline broadband plans
Plan Name Speed Free Calls per month Monthly FUP Monthly service charges
ULD-699 Freedom 512 Kbps 100 400 GB ₹ 699
ULD-849 Freedom 512 Kbps 100 600 GB ₹ 849
ULD-999 Freedom 512 Kbps 150 650 GB ₹ 999
ULD-1099 Freedom 512 Kbps Unlimited (Local+STD) calls 700 GB ₹ 1099
ULD-1299 Freedom 512 Kbps Unlimited (Local+STD) calls 1000 GB ₹ 1299
ULD-1449 Freedom 768 Kbps Unlimited (Local+STD) calls 1200 GB ₹ 1449
ULD-1999 Freedom 768 Kbps Unlimited (Local+STD) calls 1500 GB ₹ 1999
2299-Combo Freedom ULD 1 Mbps Unlimited (Local+STD) calls 1800 GB ₹ 2299
TriB UL data-3499 combo 1 Mbps Unlimited (Local+STD) calls Unlimited ₹ 3499


What are MTNL landline broadband postpaid plans?

MTNL provides landline broadband postpaid plans for their customers. The details are stated below:


MTNL landline broadband postpaid plan
Postpaid Plan Data Voice call SMS Prices (Tax Excluded)
Plan 225 40 GB/ Month Unlimited Local & STD calls 500 (Local SMS + STD SMS) ₹ 225
Plan 141 1 GB Local calls - 150 mins STD calls - 150 mins" ₹ 141
Unlimited Plan 299 60 GB/ Month Unlimited Local & STD calls 500 (Local)+500 (STD) ₹ 299
Unlimited Plan 399 120 GB/ Month Unlimited Local & STD calls 1500 (Local)*1500 (STD)" ₹ 399


What are the special plans by MTNL?

MTNL provides special prepaid plans for their user for just ₹ 25 and ₹ 49. Following are the details:


MTNL special prepaid plans
Prepaid Plan Prepaid Plan
₹ 25 ₹ 49
Freebies (valid for initial 30 days): ₹ 10 talk time, 100 local MTNL, 50 MB data Freebies (valid for initial 30 days): 60 local + 20 STD minutes
Tariff Validity: 365 days Tariff Validity: 180 days


Does MTNL offer a temporary broadband connection?

MTNL provides a temporary broadband connection. Here are the details:

  • One-time installation charges (non-refundable): ₹ 500
  • Refundable Security for ONT/Wifi device: ₹ 1500


MTNL temporary broadband connection
Name of Plan Download speed & FUL per month Speed up to Upload speed & FUL per month Speed up to Monthly Plan Fixed service Charges Free Voice calling Allowance per month Call Charges beyond the free call
FTH Temp 3799 100 Mbps upto 400 GB, thereafter 2 Mbps 100 Mbps upto 400 GB, thereafter 2 Mbps ₹ 3799 Unlimited local & STD calls on all networks "₹ 1 per pulse for ISD calls (+ 18% GST)


What are MTNL landline broadband prepaid plans?

The MTNL landline broadband prepaid plans are as follows:


MTNL landline Broadband prepaid plans
Prepaid Plan Data Voice calls SMS Validity Price
Prepaid PLAN ₹ 97 5 GB Unlimited Local and STD Calls 200 30 days ₹ 97
Prepaid PLAN ₹ 151 2 GB/day Unlimited Local and STD Calls 100 30 days ₹ 151
Prepaid PLAN ₹ 1097 40 GB Unlimited Local and STD Calls 1000 365 days ₹ 1097
STV 98 2 GB Unlimited Local and STD Calls 100/day 28 days ₹ 98
STV 171 1.5 GB/day Unlimited Local and STD Calls 100/day 28 days ₹ 171
STV 197 2 GB/day Unlimited Local and STD Calls 100/day 35 days ₹ 197
STV 231 2.5 GB/day Unlimited Local and STD Calls 100/day 42 days ₹ 231
STV 365 3 GB/day Unlimited Local and STD Calls 100/day 70 days ₹ 365
STV 421 3 GB/day Unlimited Local and STD Calls 100/day 84 days ₹ 421
STV 445 1.5 GB/day Unlimited Local and STD Calls 100/day 28 days ₹ 445
STV 82 1.5 GB/day Unlimited Local and STD Calls 100/day 14 days ₹ 82
STV 44 1.5 GB/day Unlimited Local and STD Calls 100/day 7 days ₹ 44


What are the tariffs of MTNL landline broadband?

MTNL provides prepaid landline broadband plans. The details are as follows:


MTNL prepaid landline broadband plan
Prepaid Plan Speed Monthly FUP Validity Prices
Prepaid Voucher 499 Up to 2 Mbps 1.3 GB 1 Month ₹ 499
Prepaid Voucher 1499 Up to 2 Mbps 5 GB 3 Month ₹ 1499
Prepaid Voucher 3999 Up to 2 Mbps 15 GB 1 Year ₹ 3999
Prepaid Voucher 5999 Up to 2 Mbps 25 GB 1 Year ₹ 5999


Here are the tariffs of MTNL postpaid landline broadband:


MTNL postpaid Landline broadband
Postpaid Plan Speed Data Limit Free Calls Prices
BB-600-6M 6 Mbps 160 GB 150 ₹ 600
BB-600-8M 8 Mbps 140 GB 150 ₹ 600
BB-600-10M 10 Mbps 130 GB 150 ₹ 600
BB-600-12M 12 Mbps 110 GB 150 ₹ 600
BB-600-50M 50 Mbps 600 GB 150 ₹ 600
BB-800-6M 6 Mbps 290 GB 200 ₹ 800
BB-800-8M 8 Mbps 240 GB 200 ₹ 800
BB-800-10M 10 Mbps 190 GB 200 ₹ 800
BB-800-12M 12 Mbps 170 GB 200 ₹ 800
BB-800-50M 50 Mbps 1000 GB 200 ₹ 800
BB-1000-6M 6 Mbps 460 GB 300 ₹ 1000
BB-1000-8M 8 Mbps 380 300 ₹ 1000
BB-1000-10M 10 Mbps 360 300 ₹ 1000
BB-1000-12M 12 Mbps 280 GB 300 ₹ 1000
BB-1000-14M 14 Mbps 260 GB 300 ₹ 1000
BB-1000-16M 16 Mbps 240 GB 300 ₹ 1000
BB-1000-50M 50 Mbps 1500 GB 300 ₹ 1000
BB-1200-6M 6 Mbps 610 GB 500 ₹ 1200
BB-1200-8M 8 Mbps 500 GB 500 ₹ 1200
BB-1200-10M 10 Mbps 430 GB 500 ₹ 1200
BB-1200-12M 12 Mbps 380 GB 500 ₹ 1200
BB-1200-14M 14 Mbps 360 GB 500 ₹ 1200
BB-1200-16M 16 Mbps 340 GB 500 ₹ 1200
BB-1200-50M 50 Mbps 2000 GB 500 ₹ 1200
BB-1500-6M 6 Mbps 900 GB 300 ₹ 1500
BB-1500-8M 8 Mbps 770 GB 300 ₹ 1500
BB-1500-10M 10 Mbps 700 GB 300 ₹ 1500
BB-1500-12M 12 Mbps 630 GB 300 ₹ 1500
BB-1500-14M 14 Mbps 600 GB 300 ₹ 1500
BB-1500-16M 16 Mbps 580 GB 300 ₹ 1500
BB-1500-50M 50 Mbps 2300 GB 300 ₹ 1500
BB-2000-6M 6 Mbps 1350 GB Unlimited ₹ 2000*
BB-2000-8M 8 Mbps 1250 GB Unlimited ₹ 2000*
BB-2000-10M 10 Mbps 1950 GB Unlimited ₹ 2000*
BB-2000-12M 12 Mbps 1110 GB Unlimited ₹ 2000*
BB-2000-14M 14 Mbps 1050 GB Unlimited ₹ 2000*
BB-2000-16M 16 Mbps 1000 GB Unlimited ₹ 2000*
BB-2000-50M 50 Mbps 4000 GB Unlimited ₹ 2000*


MTNL Broadband customer service

Delhi:

For any help you might need with your MTNL Broadband connection post-activation, we suggest you check the following contacts:


MTNL Customer Care
Customer Care Number 011-24310212/24320051
E-mail helpdesk.delhi@bol.net.in


Mumbai:

For any help you might need with your MTNL Broadband connection post-activation, we suggest you check the following contacts:


MTNL Customer Care
Customer Care Number 1504 / 1800 22 8844
E-mail selfcare@mtnl.net.in


MTNL Bharat Fiber customer care contact

For any assistance related to MTNL Broadband or internet service after activation, please contact 22221507 or contact them on their e-mail ID: 1500@bol.net.in.

MTNL landline broadband customer care contact

You can dial 1507 from MTNL Landline/Garuda/Dolphin or dial 01122221507 from any mobile number for any complaint or query. The customer care representative will guide you if it can be resolved over the phone, else they will send their executives to your place to resolve the issue.

Other customer care services by MTNL

  • You can directly call the customer care number for any query regarding MTNL Broadband. For basic services, you can contact 0/1501 or 22221504.
  • MTNL also provides e-mail support to its users via the e-mail ID: 1500@bol.net.in.
  • You can mail on this ID to ask your queries, register your complaints, or give feedback and suggestions.

FAQ

How to change MTNL broadband plans online?

To change the MTNL broadband plans online, follow the given steps below:

  • Go to the official website of MTNL.
  • Fill in your subscription number and telephone number.
  • Now, re-enter the security code.
  • Click on view details.
  • Then, click on Change broadband plans.

How to get an MTNL landline broadband connection?

Here are the steps to get an MTNL landline broadband connection:

  • You can submit a request by sending an SMS to 9868552121 from your mobile phone (any operator).
  • The customer service representatives will contact you for further details and queries.

What is the cheapest MTNL broadband plan?

The cheapest MTNL broadband plan is ₹ 600 with unlimited data and 100 free calls.

How to find MTNL broadband services near me?

To find MTNL broadband services near you, you can contact their toll-free service number: 01122221507.

Updated on 6 Jul, 2022

sophia

Energy Specialist & Copywriter

Content writer with German roots who is ready to help you with all your questions about energy in the UK. With a Bachelor’s degree in Business Administration and Culture/Communication from the University of Mannheim and a Master’s degree in Marketing and Market Research, she now lives and works in Barcelona.