Hathway Broadband: Benefits, Availability, Speed, and More

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Hathway Cable & Datacom Limited, popularly known as Hathway, is one of the oldest broadband cable companies in India. It was the first company to introduce internet connection via TV cables. Hathway’s FiberMAX Technology is a fiber-optic broadband connection that offers speeds ranging from 25 Mbps to 150 Mbps and data from 500 GB to 1000 GB. Currently, Hathway Broadband has a presence in 31 cities across India, with 0.77 million active subscribers. It offers internet leased line connections for corporate businesses to provide symmetric upload and download speeds with seamless dedicated connectivity.
Last update: November 2022

This blog gives insights into Hathway broadband, available plans in different cities, benefits, terms and conditions, average speed, hidden charges, getting a new connection, bill payments, and more.

broadband router connection

What are the Hathway Broadband plans?


Hathway Broadband offers high-speed internet prepaid plans that start at ₹1,497 (with three months of subscription) with a speed of 40 Mbps and go up to ₹15,000 (with 12 months of subscription) with a high speed of 300 Mbps.

We have created a list of available plans in major cities such as Delhi, Bangalore, Hyderabad, Chennai, and Mumbai. Explore the high-speed plans and find your best fit.

Hathway Broadband plans in Delhi


Here is a list of broadband plans offered by Hathway in Delhi & NCR:


Broadband plans offered by Hathway in Delhi & NCR
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months) Subscription Charge (12 Months)
DEL DOCSIS STAR 80 Mbps 80 Mbps 1000 GB ₹ 1,647 ₹ 3,294 ₹ 6,588
DEL DOCSIS STAR 40 Mbps 40 Mbps 1000 GB ₹ 1,497 ₹ 2,994 ₹ 5,988
GOLD_GPON_Qrtly 75 Mbps 3000 GB ₹ 1,575 ₹ 3,150 ₹ 6,300
Diamond_GPON_Qrtly 125 Mbps 3000 GB ₹ 1,797 ₹ 3,594 ₹ 7,188
Platinum_GPON_Qrtly 200 Mbps 3000 GB ₹ 2,097 ₹ 4,194 ₹ 8,388



Hathway Broadband plans in Bangalore


Here is a list of broadband plans offered by Hathway in Bengaluru:


Broadband plans offered by Hathway in Bangalore
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months) Subscription Charge (12 Months)
BLAZE 100 Mbps Unlimited ₹ 2,550 ₹ 4,500 ₹ 9,000
GPON Dual Band 150 Mbps Unlimited ₹ 2,547 ₹ 5,094 ₹ 10,188
Power 200 200 Mbps Unlimited ₹ 2,787 ₹ 5,574 ₹ 11,148



Hathway Broadband plans in Hyderabad


Here is a list of broadband plans offered by Hathway in Hyderabad:


Broadband plans offered by Hathway in Hyderabad
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months) Subscription Charge (12 Months)
HERO 50 Mbps 1000 GB ₹ 1,497 ₹ 2,994 ₹ 5,988
Docsis 80 Mbps 80 Mbps Unlimited ₹ 1,575 ₹ 3,150 ₹ 6,300
GOLD 75 Mbps Unlimited ₹ 1,575 ₹ 3,150 ₹ 6,300
Diamond 125 Mbps Unlimited ₹ 1,797 ₹ 3,594 ₹ 7,188
Platinum 200 Mbps Unlimited ₹ 4,194 ₹ 2,097 ₹ 8,388


Hathway Broadband plans in Chennai


Here is a list of broadband plans offered by Hathway in Chennai:


Broadband plans offered by Hathway in Chennai
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months) Subscription Charge (12 Months)
GPON 300 300 Mbps Unlimited ₹ 4,200 ₹ 8,400 ₹ 16,800
GPON 200 200 Mbps Unlimited ₹ 2,547 ₹ 5,094 ₹ 10,188
Premium unlimited 150 150 Mbps Unlimited ₹ 2,400 ₹ 4,800 ₹ 9,600
Chennai Hybrid 150 150 Mbps Unlimited ₹ 2,547 ₹ 5,094 ₹ 10,188


Hathway Broadband plans in Mumbai


Here is a list of broadband plans offered by Hathway in Mumbai:


Broadband plans offered by Hathway in Mumbai
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months) Subscription Charge (12 Months)
Starter 15 Mbps 1200 GB ₹ 1,497 ₹ 2,904 ₹ 5,988
NEW HD ELITE 50 Mbps Unlimited ₹ 2,550 ₹ 5,100 ₹ 10,200
LP Community_50MBPS 50 Mbps 1200 GB ₹ 2,100 ₹ 4,200 ₹ 8,400
GPON_SuperBlast _ULTD 100 Mbps Unlimited ₹ 2,247 ₹ 4,494 ₹ 8,988
GPON Premuim_ULTD 150 Mbps Unlimited ₹ 2,697 ₹ 5,394 ₹ 10,788
GPON Superpremuim 200 Mbps Unlimited ₹ 2,997 ₹ 5,994 ₹ 11,988
GPON_300MBPS 300 Mbps Unlimited ₹ 3,750 ₹ 7,500 ₹ 15,000


What are the terms and conditions of Hathway Broadband plans?


A few important terms and conditions of Hathway Broadband plans are as follows:

  • The customer needs to submit supporting documents along with CRF.

  • CPE(modem rental) charges are applicable on select plans.

  • The download speed indicated is only up to Hathways’s ISP node.

  • Installation charges and taxes are extra as applicable.

  • Speed and data usage limits are subject to Hathway's Fair Usage Policy

However, it is advisable to read the complete T&Cs carefully here.

Hathway – Broadband Information

Hathway is a popular and reliable choice for its high-speed data, connectivity, and multi-operator system (MOS) in many cities. Although, Hathway was acquired by Reliance industries in October 2018.

Hathway’s mission is “to provide an incomparable world-class TV-viewing and broadband experience to every Indian customer.”

What is Hathway Broadband?


Hathway broadband is one of the broadband service providers in India, providing internet services via TV cable networks. Hathway offers speeds ranging from 25 Mbps to 150 Mbps and data within the range of 500 GB to 1000 GB.
 

Who is the owner of Hathway Broadband?


The owner of Hathway Cable & Datacom Limited (Hathway) is Reliance Industries.

What are the power factors of Hathway Broadband?


Hathway is competing to win over the customers by offering them plans and schemes that are better than the ones their competitors have to offer in different parts of India. They improved their technological infrastructure year-on-year, while they bring new customers in through various innovations based on the research they do each month.

The company uses GPON technology. GPON stands for Gigabit PON (GPON). It is a fiber-optic broadband connection. It creates a point-to-multipoint network that grants individual users all-fiber access to any Ethernet end-point. Using this technology, Hathway Broadband can provide high-speed broadband (internet) connections over fiber to every house at affordable plans.

What are the benefits of getting Hathway Broadband?


The benefits of having a Hathway Broadband service are:

  • Free Dual Band Wifi Router on a new connection

  • Zero Lag Fiber Technology

  • Unlimited data 

  • Speed up to 200 Mbps

  • No Installation Charges

  • No Security Deposits

  • 24*7 chat support with DIVA (Chatbot)

  • Instant support service on WhatsApp


What is the average download and upload speed of Hathway Broadband?


Hathway has an average download speed of 25.41 Mbps and upload speed of 7.84 Mbps. The ping latency is nearly 103 ms.
 

How to get a new Hathway Broadband connection?


You can get a new Hathway broadband connection via online or offline mode. Offline, you have to contact 1800 4197 900 and make a request for a new broadband connection. You will be contacted soon by the executive for further installation and set-up. You can also create an online request for a new connection on the portal of the official site of Hathway.
 

How to get a Hathway Broadband connection online?


These are the easy steps to get a new Hathway Broadband connection online:

  1. Go to the official site of Hathway.

  2. Click on “Home Broadband”

  3. You will find the Inquiry icon at the bottom of the page.

  4. Click on Inquiry, and a connection request form will open.

  5. Fill in the details and submit the form.

  6. You will be contacted soon by the executive for plan selection, installation, and set-up.

How to find out if Hathway Broadband is available in your area?


Currently, Hathway offers broadband plans in the following cities:

  • Aurangabad

  • Bhilai

  • Bangalore

  • Baroda

  • Chennai

  • Chandigarh

  • Delhi and NCR

  • Goa

  • Hyderabad

  • Indore

  • Kolkata

  • Mumbai

  • Navi Mumbai

  • Pune

  • Pimpri Chinchwad

  • Surat’

  • Thane

  • Visakhapatnam

  • Vadodara

  • Vellore

However, you can check out if a particular area is in the coverage of Hathway by contacting 1800 419 7900 (customer care support).

What are the installation charges for Hathway Broadband?


There are no additional monthly rentals and installation charges for the Wi-Fi router. However, installation charges are applicable along with taxes in a few cities.
 

Is it possible to shift Hathway Broadband service to another location?


Yes, it is possible to shift Hathway premises to a new location. The customer needs first to contact customer care support and make a request for relocation to a new address. Hathway’s representative will soon share the details and inform you if Hathway covers the new location or not. The process is easy and hustle-free.
 

woman paying broadband bill

Hathway Broadband – Bill Payment


Hathway Broadband gives multiple options to make bill payments for your broadband plan. You can pay using any payment app (Paytm, PhonePe, GPay, BharatPe, and more), Hathway Broadband app, or even with the official recharge portal of Hathway.
 

How to pay the Hathway Broadband bill online?


These are the simple steps to pay the Hathway Broadband bill online:

  1. Go to the official recharge portal of Hathway. 

  2. Enter your Account Number (A/c no.) or Registered Mobile Number (RMN).

  3. Fill out the captcha, and the interface will show your payable amount.

  4. Proceed to pay securely using either credit card/debit card/net banking.

How to check the internet usage of Hathway Broadband?


These are the steps to check the internet usage of Hathway Broadband:

  1. Download and open the Hathway Broadband app.

  2. Log-in with your RMN.

  3. The home interface of the app will show the internet usage.

You can check out more meaningful insights of your account in the Hathway Broadband, such as plan type, data type, balance, account id, bill receipt, FUP limit, and more.

Hathway Broadband Customer Service


Hathway has a 24*7 active customer support system. It includes email support and regional customer care numbers (based on regions). It even has a special online service for helping customers. Hathway has real-time chat support as DIVA (Hathway Broadband’s delightfully interactive virtual assistant) on the official site.
 

Hathway Broadband Customer Care number


Hathway Broadband’s toll-free customer care number is 1800 4197 900. However, the addresses of care centers and regional customer care contacts are listed below:


Hathway Broadband’s customer care
Regions Customer care no.
Allahabad 0120-6836402
Bangalore 080-68127001
Bhopal 0120-6836403
New Delhi 0120-6836401
Faridabad 012-06836406
Gurgaon 0120-6836406
Hyderabad 080-68127003
Indore 0120-6836403
Jaipur 0120-6836405
Kolkata 0120-6836404
Mumbai 0120-6836404
Bhubaneshwar 033-40302444
Pune 0120-6836404


Hathway Broadband customer support email ID


Hathway Broadband’s customer support email address is as follows:


Hathway Broadband’s customer support
Customer Support Email ID
Send Email


FAQ

Which router is best for Hathway Broadband?

The best router for Hathway Broadband is “TP-Link AC750 ”. Hathway suggests choosing dual-band routers that allow connections at frequencies exceeding 5GHz.

What is the recommended fiber device by Hathway Broadband?

The recommended fiber device by the Hathway Broadband is “TP-Link AC750 ”.

Does Hathway Broadband provide unlimited internet?

Yes, most Hathway Broadband plans offer unlimited internet data with an unlimited fair use policy (FUP).

Is Hathway Broadband better than Jio Fiber?

Hathway Broadband provides better offers and additional features than Jio Fiber. That is why corporate businesses in some regions prefer Hathway Broadband over Jio Fiber.

Updated on 4 Jul, 2022

Kathryn Ryan Linkedin

Kathryn Ryan

Energy Specialist & Copywriter

Canadian content writer living in Barcelona, Spain dedicated to researching the best tips and tricks in everything broadband. I'll be the information hunter to your information gatherer.