GTPL | DTH Cable TV & Broadband

What is GTPL

GTPL Hathway Limited is the 2nd largest MSO delivering high-quality Digital Cable TV services in India. It is also the sixth-largest Private Wireline Broadband service provider in India. Along with cable TV and broadband services, it has reached an estimated 11 million households in more than 1200 towns across 19 states in India. GTPL covered an optical fibre network of more than 50,000 Km, including 4,000+ Km of underground optical fibre. In 2021, the company was one of ‘India’s Top 500 Companies 2021’ by Dun & Bradstreet.

What are the services offered by GTPL?

GTPL offers the following services:

• Broadband Internet Solutions
• Internet Solutions
• Networking Solutions
• Wireless Networking Services
• Digital Cable TV Service

Where is GTPL available?

Currently, GTPL is available in the 19 states of India with 11 million households:

• Gujarat
• Goa
• West Bengal
• Karnataka
• Maharashtra
• Tamil Nadu
• Bihar
• Andhra Pradesh
• Uttar Pradesh
• Nagaland
• Telangana
• Manipur
• Madhya Pradesh
• Meghalaya
• Assam
• Jharkhand
• Odisha
• Rajasthan
• Tripura

What are the benefits of getting GTPL broadband?

The benefits of getting a GTPL Broadband connection are:

• Sorted plans as per your requirement
• Truly unlimited data
• Affordable plans
• 24×7 Customer care support
• 24×7 WhatsApp chatbot
• GIVA: GTPL Interactive Virtual Assistant

What are the GTPL broadband plans?

GTPL Broadband offers super saver unlimited high-speed plans at the most affordable prices.

List of all the GTPL broadband plans

The list of all the GTPL broadband plans are:

What is the cheapest GTPL broadband plan?

The cheapest GTPL broadband is Super Saver 50 Mbps unlimited plan:

Which is the best GTPL broadband plan?

The best GTPL broadband is Super Saver 60 Mbps unlimited plan. This plan is not very expensive and has a max speed of 60 Mbps with truly unlimited data.

What is GTPL DTH Cable TV?

GTPL is the second largest MSO in India, providing Direct-to-home (DTH) Broadcasting Service. It offers a smart setup box featuring google assistant, Bluetooth connectivity, a voice remote, in-built Chromecast. GTPL DTH cable is filled with 600+ channels and 75+ HD channels, and its smart setup box supports OTT platforms. Currently, GTPL has more than 10 million cable households.

What are the benefits of GTPL DTH?

The benefits of GTPL DTH are:

• Freedom to customise your DTH pack
• Support HD channels
• 600+ channels
• STB now supports OTT platforms

What are the GTPL DTH plans?

GTPL DTH offers two plans:

• High Definition (HD) packs
• Standard Definition (SD) packs

Note that Royal HD has 54 HD channels while other plans do not have HD channels.

Popular GTPL DTH channels

The popular GTPL DTH channels are as follows:

• GTPL Music HD
• GTPL Action
• GTPL Box
• GTPL Bhakti
• Sindhi TV
• GTPL Cinema
• GTPL Gujarati
• GTPL Malhar
• GTPL Gold
• GTPL Retro
• Katha
• GTPL Music
• GTPL Dayro

How to get a GTPL connection?

You can get a GTPL connection online as well as offline. For offline, you have to simply contact 82000 92000 and can ask for broadband connection or DTH TV cable or both. However, you can apply for a new connection on your own online through the official website of GTPL.

How to get a GTPL connection online?

You have to apply for a new connection through the official website of GTPL to get a GTPL connection online. Learn how to apply for a new connection for Broadband and DTH TV cable.

Getting a GTPL broadband connection online

Follow these simple steps to get a GTPL broadband connection online:

1. Go to the official website of GTPL.
2. Click on “New Customer” and select “Broadband”.
3. Fill in your details on the pop-up form and submit.
4. You will be contacted soon for plan selection and installation.

Getting a GTPL DTH connection online

Follow these simple steps to get a GTPL DTH connection online:

1. Go to the official website of GTPL.
2. Click on “New Customer” and select “SD or HD customer”.
3. Fill in your address, name, and contact details in the form and submit.
4. You will be contacted soon for the GTPL DTH connection.

What are the installation charges for a new GTPL connection?

The installation charges for a new GTPL connection are zero for long-term plans. However, it may depend upon your area and therefore may charge up to ₹ 1000 for installation.

How to discontinue a GTPL connection

You can contact 82000 92000 (Customer Care) to request discontinuation of the GTPL connection.

GTPL – Recharge and Bill Payment

GTPL gives you various options to recharge and pay bills for your GTPL broadband or GTPL Cable TV. You can pay the bill (or recharge the plan) offline or online, or on the consumer portal at your convenience. Learn about how to make payments for GTPL connection online/ offline/ consumer portal below.

How to make payment for GTPL connection online?

You can make your bill payment for a GTPL connection via the official website or any payment app. People often use Gpay, Phonepe, Paytm, and Bharatpe for making bill payments.

Follow these simple steps to make payment for a GTPL connection online:

1. Open your payment app.
2. Select “Cable” (if you want to recharge your TV cable plan) or “Broadband.”
3. Select operator as “GTPL”.
4. Enter your STB number, registered mobile number (RMN), or user name.
5. The interface will show your payable amount.
6. Proceed to pay securely with credit card/ debit card/ net banking.

Similarly, you can also make your online payment via the “Quick Recharge” portal on the official website of GTPL.

How to make payment for GTPL connection offline?

You can contact your nearest GTPL local cable operator to pay in cash for a GTPL connection.

How to make payment via GTPL consumer portal?

These are the steps to make payment via the GTPL consumer portal:

1. Download and open the “My GTPL” app.
2. Log in with your email address and password.
3. Select either “Broadband” or “Cable TV”.
4. Fill in your details like STB number or user name, email, and RMN.
5. A personalised dashboard will open up, showing details of your account.
6. Click on the plan renewal option.
7. Proceed to pay securely with credit card/ debit card/ net banking.

GTPL – Customer Care Support

GTPL provides a 24×7 customer care support service. You can contact customer care for any query, complaint request, or technical issue. The customer care team will resolve your problem within working hours.GTPL provides a 2-step system to resolve the issue.

1. Step-1 GTPL Customer Care Support – Escalation Matrix – Cable TV Nodal Officer/ Broadband Appellate Authority. If you are not satisfied with step 1, you can go for step 2.
2. Step 2 – If you have an issue regarding TV cable, go for “Cable TV Nodal Officer”, or If you have an issue regarding broadband service, go for “Broadband Appellate Authority”.

What is the customer service contact of GTPL?

If your complaint or issue is not processed by customer care support, you can also go for an appointment with the Cable TV Nodal Officer or Broadband Appellate Authority.

What is the customer care email ID for GTPL?

How to contact the GTPL Cable TV Nodal officer?

If your complaint or issue regarding TV cable is not processed or resolved by customer care support, you can also go for an appointment with the Cable TV Nodal Officer.

Follow these steps to contact the GTPL Cable TV Nodal officer:
[list-steps]

1. Go to the official website of GTPL.
2. First, select your city.
3. Scroll down to the bottom to find “Nodal Officer – Subscribers”.
4. Click on “Nodal Officer – Subscribers”.
5. An extensive list of nodal offices will open (with addresses).

FAQ

Does GTPL broadband provide a free router?

Yes, GTPL provides a free router on a new connection, with zero installation cost and zero security deposit for a long-term connection.

What is the price of a GTPL set-top box?

The price of a GTPL smart setup box is ₹ 1999 only.

Which is better, GTPL or Airtel?

In terms of broadband services, Airtel is far better than GTPL because Airtel provides tons of offers and OTT benefits, while GTPL plans are not designed for seamless binge-watching and don’t have any OTT benefits or any additional benefits. Thus GTPL plans are much more affordable than Airtel. It depends upon you whether GTPL is good for your requirements or not.